Business Technology: A Guide for Midsize and Small Business

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Every minute of every day, we create intelligent connections that drive business and productivity. When it comes to delivering experiences that matter, no one has more experience than Avaya. With Avaya IX Subscription, sign up your current users and agents.

Flex the plan to add more support and more users as your business grows. Gartner on the Future of the Contact Center.

The Small Business Owner's Guide to Improving Business Processes with Technology

The solution has a great design, and the managed services that Avaya offers allows us to consume the service as we go, paying only for what we use. If one of our products goes down and we get a sudden spike in calls, Avaya Mobile Experience is elastic enough to accommodate that spike. Callers never get a busy signal—that call will be served.


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We conducted an extensive review of available market solutions, Avaya clearly differentiated themselves in terms of the approach to AI. From our industrial bank days, we knew Avaya could provide the contact center solution, but having the same partner across the customer experience has made things simple for us. With Avaya, it really is the type of partnership where we can collaborate, brainstorm ideas, and bring them through to fruition.

Avaya is helping us make a difference for healthcare and the local communities we serve. Without Avaya, it would be much more difficult for us to move forward technologically. By , technology changes customer service. Start moving now to usage-based software, AI-infused interactions, all-mobile tools and teams.

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Cloud communications on demand— global, innovative, reliable, agile, predictable. The DX wave is pushing companies to cloud communications. ZK Research shows you the best ways to move your business to the cloud. Now all your communications are ready on your devices and in your apps.

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By building your security solutions around Microsoft Business, you can grow your business as you help your SMB customers protect their businesses and their assets, simplify their security strategy, and confidently embrace new technology. Watch the Security partner opportunity deep-dive webinar to learn more. Download all the Security SMB practice development guide materials.

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Small and midsize business Small and midsize businesses SMBs account for more than 60 percent of the global workforce. Start with the right sales play Establish yourself as a trusted advisor and cloud expert, expand your services offerings, and improve profitability through any of three SMB sales plays—Why Cloud, Teamwork, and Security.

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